Hi guys,

I believe there is a chronic issue with my gameplay, specifically my profile, and I was wondering if there is anything that can be done to fix it. 

For a number of years now my gameplay has been what can only be described as 'off.' It is difficult to explain in text but I can show video evidence if needs be, however the key issues revolve around gameplay speed and responsiveness. Players tend to 'glide'; upon attempting to move players around there is a noticeable sluggishness in response time, which affects interceptions, dribbling, and probably most evident of all, players locking on to received passes. I cannot stress enough how evident the sluggishness of the gameplay is when compared to others; I have tested this with friends who have played on my account and then switched to their own account on the same console with the same internet connection settings and similar level teams / rank, wherein we immediately noticed the difference in gameplay: player movement was crisp, ball control tighter, and player switching more responsive.

I realise sluggishness and delay can be linked to internet issues and strain on servers, but I play on an ethernet connection with a ping below 20 and never experienced any prolonged connectivity related issues on any other game, whereas this has been a prolonged issue for a number of instalments. I also appreciate that ability / team quality is a factor, but to stress; I created a new account with 'poor' players to test the responsiveness and the difference was again noticeable in spite of the quality of the players.

The reason I believe it to be a profile issue is because I have, upon searching for fixes online and via the forums, had some temporary successes upon deleting my user profile and restarting the game. However, this has only ever worked as a temporary fix and my gameplay has always reverted to sluggish. Strangely, the recent troubleshooting with the last update regarding an error message about the EA catalogue actually coincided with my gameplay being incredibly smooth; this may be nothing to do with it but thought it was worth mentioning.

Sorry for the essay, but I am at a complete loss and would massively appreciate any assistance. I am considering starting on a new account next year to try and circumvent the issue as despite searching for answers and previously consulting EA help, nothing thus far has worked.

Thank you very much.