I purchaed FIFA 20 for Xbox One on Saturday and have not been able to play online (the whole reason I purchased the game). When trying to login to online play, it is prompting me to enter my password, but the email account that is being linked to my xbox gamertag is my old college email and I do not remember the password. This email account was created 13 years ago and was deleted 12 years ago. Given that, I have since made a new EA account and have been successfully playing EA games online for close to 10 years, so it's a bit mind boggling that my old email account is being tied to my gamertag at this time. It's also a bit mind boggling that I cannot change my email account in game - this seems to be a bit of a design flaw.

Given that, I have been trying to communicate with the online tech support to see what can be done. I have talked to several support techs, who advise me to submit cases, but when I check in on the status of the cases, they are marked as "resolved" (per pic 1 of the attached), but that is not the case. They had advised me that this is being looked into, but I am not so sure.

Today, I tried to re-connect with a tech to check on the status, but I am now getting a message that I have to speak with someone over the phone (per pic 2), but there is no phone number posted anywhere and I am not getting any sort of communication through email.

With all that said, I totally understand that support personnel is currently limited and that hours of support operations are limited due to the current covid-19 pandemic as my office, and all offices throughout the country as well as the glove, are operating in some sort of limited fashion, or not at all, but I am wondering if anyone is having any sort of success with tech support during these trying times? Additionally, is there any sort of phone number that I can call to discuss this issue?

Appreciate any insight that anyone can provide. Thank you and stay healthy & safe out there!