game advisor re opened my case altho i asked the question as a new case

So I had a case open about my account being hacked and ive waited 2 weeks and no response....so I opened a new case asking for any update on my case and this advisor re opened the case I was still waiting a response from and I've just been told I'm now at the back of the que to get this case dealt with!

 

is there anything I can do??? I now have to pay for the mistake of an advisor and that's just not on!!!

 

surely I don't have to waiting yet another 2 weeks plus before this is sorted!?!?

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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