My account banned for no reason please heellpppp !!!

I bought origin premier access with monthly paid in 10/12 i played fifa and star wars but in next day my account logged out and when i tried to log in back from client it show me message (log in failed ) when i tried from browser it said my account blocked permanently ldk why When i was playing fifa i pressed windows button to change the volume but they made me lose the match because of alt-tab policy but really idk that will make me lose the match anyway .. i played another game but my internet connection was unstable and causes lag then they end the game and they said we will see why that happened i forgot what exactly the massage was then i changed my internet connection and play 5 more matches and it was good. Is that the reason which make my account blocked ? I talked with ea agent but they don't have details and they told me to wait. How long i will wait ? Am i lost my money or my account will unblocked ? Please any help

 

edit 1 : i talked to 2 agent and they told me to wait the replay will be soon and they don't know what problem is but today i talked to agent he told me you case will take more 7 days whyy ?? i didn't do anything to got ban but what mostly shocked me 2 of them told me they can't repayment these lost day back to my subscription when i get my account back ! what is thaaaat ? what can i do ! 

Posted in Technical Issues

Comments
Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
Search Discussions
Search Discussions by entering your search text above.