HELP FUT CHAMPS
To whom it may concern,
My name is Joseph (PSN: LegendJDuarte).
I recently got diagnosed with the COVID-19 virus and due to my asthma I had to be quarantined from my family. I only had fifa to play and decided to give my best in this past weekend league. I won 13 matches with 9 remaining. I won 4 straight matches to get me to 17 wins with 5 matches reamaining. When I started my first Gold 2 match, I was winning 4-1 and in the 70th minute my game froze and I got disconnected from the match. My internet was not the issue because I was hardwired and the game logged me back in with ease. Despite my frustration, I decided to play another match. But on the 45th minute of winning the game 3-0, I faced the same issue once more. It was not my fault or my internet's for the disconnection and again, faced another loss. This is extremely unfair and unjust to a player that spends the crazy ammounts of money I spend in the game. I contacted customer support twice and they didn't provide me with a satisfying solution to my case. I really want a compensation for the lost games. This is really unacceptable. I have the video proof of the last match I lost due to this connectivity issue.
Please respond,
Joseph
Posted in
LegendJDuarte replied to HELP FUT CHAMPS
@EA_Cade Hey Cade.
I’m afraid I got the same answer from the technicians. However the facts are: I was winning the game, the server disconnected with no apparent reason (what has been called by the technicians an “external factor”), when i logged back in it counted it as a DNF and a loss. I can’t be out of line here to believe that I deserved either a win or at least a rematch. I’m not sure if the staff at EA is aware, but fut champion games are bound to 30 games, so there is virtually no possible way to recover from a lost game. It impacted my record, my rewards and my enjoyment over the weekend amidst a pandemic that forced everyone at home. I believe that I am owed, as a paying customer of your product, an explanation beyond the mere “we’re sorry, its irreversible, external factors, no compensation, etc.” excuse. Currently my opinion has it that EA does not care about their customer and leaves them stranded with an unresolved issue for indefinite periods of time in order to bolster more revenue-proactive sources of income... such as selling fifa point. In a more conspiratorial stance, I believe these “external factors” occur in order to withstand better rewards and force players like me to purchase more packs to get the players I want. I also want to keep it recorded that I tried contacting the technical support twice with the aid of video proof, emailing bug reports, posting in forums and messaging in the facebook page. All to an unsatisfactory resolution to my case.
Joseph
2:30 am, June 2, 2020 Technical Issues
EA_Cade replied to HELP FUT CHAMPS
Hi @LegendJDuarte,
If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is entirely automated and we have no sway over its outcome I'm afraid.
2:30 am, June 2, 2020 Technical Issues
