No response from EA Support for Open Help Case since March 29th
I opened a help case ID #58095595 on the 29th March for FIFA20 due to suddenly receiving a message of "unable to retrieve account information" due to what I think was possibly my Origin account having being compromised.
As yet I have not received any response to my EA or Origin accounts primary email address. I have however received Answer HQ emails to the same primary email during this time letting me know I've earned some badges for logging whilst creating a help desk request indicating the email address is receiving mail communication?
Can you please respond to the open request of #58095595 please?
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stuartduff replied to No response from EA Support for Open Help Case since March 29th
@EA_Cade Personally working within Technical Support for large technology company I think this could be one of the most infuriating and worst replies I have personally experienced with regards to a customer support query.
Did you even take the time to read the title of my forum post or the contents before replying with your standard contextual snippet???
I have previously followed the steps you referenced in this link http://bit.ly/ContactAccountDisputes on the 29th March 2020 which is now 9 days ago and as yet have had no response from anyone within EA support?
When can I expect a reply to my existing help case which has an ID of #58095595?
Thanks
12:00 am, April 8, 2020 Technical Issues
EA_Cade replied to No response from EA Support for Open Help Case since March 29th
Hi @stuartduff,
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.
We cannot assist with a banned account over AHQ.
9:00 pm, April 7, 2020 Technical Issues
