My PS4 game freezes when trying to access anything online

Anytime I play on my PS4 my game will freeze if I am connected to the network.  It comes to the screen that says gobluejrm7 is connecting to the EA Servers.  I linked this account to my PS4 account and even plugged into ethernet instead of wireless but no luck in getting that screen to turn off.  I didn't mind at first because I just played the computer, but now being stuck inside because of the corona, I'd like to play other people now.  The only way to get the screen to not freeze is to unconnect my network connection and just play the game with no internet on my account.

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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