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xxsunyuvxx replied to how does the investigation team take regarding ac hack and fut market ban?
@EA_AljoI was hacked, waited 4 weeks for a response via Email. I got it today and it said that I need to choose the contact via phone option. But I can't do that anymore because, my account has been s..
7:00 am, June 26, 2020 Technical Issues
thesneakywolf replied to Hacked account
Happened to me got hacked email got changed must’ve talked to about 17 different ea advisors and finally managed to get my account secured again. My account got put under investigation as i lost 1.4..
11:30 pm, April 7, 2020 Technical Issues
stagiermerlin90 replied to how does the investigation team take regarding ac hack and fut market ban?
They said I would be informed ASAPcan you give me an estimation as per the previous similar cases
6:30 am, June 26, 2020 Technical Issues
olorcain1 replied to Issue: Unable to connect to Ultimate Team in FIFA20.
First appearance of the issue was after yesterday's outage. I have not been able to connect through matchmaking in any FIFA 20 game mode. I have tried numerous modes in FUT (Long Range, Survival,..
8:30 pm, January 30, 2020 Technical Issues
oliver2569 replied to Banned from the Tranfer Market
Hi Darko, I have already done this without any success. Unfortunately, it seems the Terms of Service Team do not carry out any investigations otherwise they would clearly see that the issue took ..
5:30 pm, January 19, 2020 Technical Issues
mcyg21 replied to FUT CHAMPS DISCONNECT
I've now been disconnected 3 straight that say match result under investigation. I was winning all 3 of them. Will I receive credit for these wins?
5:00 am, April 6, 2020 Technical Issues
eccy89 replied to Zaniolo academy challenge
@EA_Cade wrote:Hi @eccy89,Hiya, if you can get me a screenshot showing that you've not gotten credit for this as well as a the end of match screen showing the goal and assist I can get this sent ..
12:30 pm, February 15, 2020 Technical Issues
cmifc1 replied to Companion app transfer ban
@EA_Darko No offence Darko but this copy-and-paste canned solution is getting old really soon. Same with the response ToS sends back, also canned. Don’t think they bothered to do the investigation.O..
10:30 pm, December 10, 2019 Technical Issues
TopBinz replied to Accidentally quick sold Neymar on web app on November 5, 2019 2:50PM
Lots of toxic people in this forum - anyway, an update - EA help has politely told me to **** off as they cannot verify any lost in-game assets. Fair enough I suppose, but why bother having an escalat..
3:00 pm, November 5, 2019 Ultimate Team General Discussion
Ronaldo replied to Accidentally quick sold Neymar on web app on November 5, 2019 2:55PM
TopBinz wrote: » Lots of toxic people in this forum - anyway, an update - EA help has politely told me to **** off as they cannot verify any lost in-game assets. Fair enough I suppose, but why bothe..
3:00 pm, November 5, 2019 Ultimate Team General Discussion
Ndrx21 replied to Banned account
“Hello,We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.Please do not expect ..
8:30 pm, March 10, 2020 Technical Issues
EA_Lanna replied to Transfer ban
Hi @Hamm4ers, The Support team are correct. There won't be anything the Support team can assist with aside from sharing that the Terms of Service investigate account bans and confirming that yours is ..
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to [Manager Career Mode]Lost all signed transfers between 1st and 2nd season
@kaadji81 Thanks so much for all the information you've provided, I've sent this up to the game team for investigation and I'll let you know when I get more info. -EA_Cade
7:30 pm, December 18, 2019 Technical Issues
EA_Cade replied to Zaniolo academy challenge
Hi @eccy89,Hiya, if you can get me a screenshot showing that you've not gotten credit for this as well as a the end of match screen showing the goal and assist I can get this sent up for investigation..
5:30 pm, February 13, 2020 Technical Issues
EA_Cade replied to Trouble with Bruno Fernandes rewards
Hi @correalopera,This has been sent up to the FIFA team for investigation. -EA Cade
4:30 pm, June 26, 2020 Technical Issues
EA_Cade replied to SBC - National Pride
@LOZZA7312,Hiya! This is under investigation currently, thanks for the heads up -EA_Cade
7:00 pm, November 20, 2019 Technical Issues
EA_Cade replied to Player name says undefined in post match graphics after getting the ball.
Hi @GuardianD671,This is a known issue that's been sent to the FIFA team for investigation. -EA Cade
9:30 pm, April 16, 2020 Technical Issues
EA_Cade replied to Local Multiplayer
Hi @mischka3231,This feedback has been sent to the FIFA team for investigation. -EA_Cade
3:30 pm, December 4, 2019 Technical Issues
EA_Cade replied to Kit Clash In FUT
Hey all, This has been passed up to the FIFA teams for investigation into the algorithm that makes these determinations related to Kits. -EA_Cade
12:00 pm, November 17, 2019 Technical Issues
EA_Cade replied to I lost my coins and my starting eleven in FIFA 20
Hi @paboreal30,I'm showing that your case is with the Terms of Service team currently, they will reach out to you as soon as they complete their investigation. -EA Cade
4:30 pm, April 10, 2020 Technical Issues
EA_Cade replied to I got banned for no reason, just bought the game and got banned.
Hi @44ghepard,I'm showing that you reached out to the Terms of Service team today, you'll need to wait for them to respond to your email to proceed with this investigation. -E..
4:00 pm, April 10, 2020 Technical Issues
EA_Cade replied to Game Disconnecting at End of Match
Hey all, If you could, please respond here with the following information to assist with the investigation into this issue. UserIDPlatformISPTimestamp of your last disconnectWhat mode you were playing..
2:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to FIFA 20 Crashing - PS4/Xbox One
Hey all. We're tracking this on our side now.If you're experiencing this please respond here with the following information so we can get this resolved: PSN ID/Gamertag Platform ISP Shou..
8:00 pm, February 28, 2020 Technical Issues
EA_Cade replied to FIFA 20 - PS4 - Error CE-36244-9 - Unable to download game
Hi @MyterioMaestro,Just getting into the office now, thanks for the info! I've passed it up to the FIFA team for investigation. -EA Cade
2:00 pm, May 1, 2020 Technical Issues
EA_Cade replied to Error with FIFA Fut. SBC. National pride Spain.
Hi @S1nex,Currently that SBC needs to be completed from the console, not the companion or web apps. It's been sent up for investigation. -EA_Cade ..
4:30 pm, March 25, 2020 Technical Issues
EA_Cade replied to Disable account and no answer from EA help team
Hi @7dreadful7,Your case was escalated up for review by the Terms of Service team. They'll email you once they complete their investigation into this. -EA Cade
9:00 pm, April 15, 2020 Technical Issues
EA_Cade replied to Career mode player characteristics missing
Hi @amgooner,I've merged your threads together for ease of access. Thanks for reporting this, I'll see that it gets to the right teams for investigation. -EA_Cade
2:30 pm, February 22, 2020 Technical Issues
EA_Cade replied to Banned Account
Hi @patelvis21,Your case is with the Terms of Service team at the moment, they'll reach out to you once they complete their investigation. -EA Cade
6:00 pm, June 20, 2020 Technical Issues
EA_Aljo replied to how does the investigation team take regarding ac hack and fut market ban?
Hi there, @stagiermerlin90. ToS investigations can take several days. You're always welcome to contact support and have them check for an update as well.
9:30 pm, June 25, 2020 Technical Issues
EA_Aljo replied to New
Hello, @JonMaloney711. If ToS doesn't lift the ban on your account after an investigation, it means they couldn't find enough evidence to do so. You're welcome to dispute that ban again. I..
10:00 pm, July 4, 2020 Technical Issues
EA_Aljo replied to Account got hacked can someone help.
Hello, @thesneakywolf. You're welcome to contact support and have another investigation performed. They will do 2 of them. ToS doesn't just check for lost items. They investigate how they ..
4:00 pm, April 9, 2020 Technical Issues
