EA_Lanna replied to Transfer ban
Hi @Hamm4ers,
The Support team are correct. There won't be anything the Support team can assist with aside from sharing that the Terms of Service investigate account bans and confirming that yours is with them.
If your case was transferred to the Terms of Service team they will review your account and determine if the ban can be overturned. Unfortunately we don't really have a way to see how long that investigation may take. It can vary depending on how many cases the team is currently working through. If they have a large case load it might take a while.
The TOS team will follow up with you via email as soon as they have been able to complete the investigation. Keep an eye out for a response from them.
- EA_Lanna
The Support team are correct. There won't be anything the Support team can assist with aside from sharing that the Terms of Service investigate account bans and confirming that yours is with them.
If your case was transferred to the Terms of Service team they will review your account and determine if the ban can be overturned. Unfortunately we don't really have a way to see how long that investigation may take. It can vary depending on how many cases the team is currently working through. If they have a large case load it might take a while.
The TOS team will follow up with you via email as soon as they have been able to complete the investigation. Keep an eye out for a response from them.
- EA_Lanna
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