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rossonerox21 replied to banned
They will confirm your ban with automatic message without investigate it.
9:30 am, June 18, 2020 Technical Issues
rossonerox21 replied to Why i had get a ban market without doing anything?
I was banned too. You can send email. Then you will get automatic message that they confirm your ban without investigate it. Its sad but EA doesnt care about players. They have programme which is bad ..
1:00 am, June 20, 2020 Technical Issues
rossonerox21 replied to Ea ignoring my case
They sent me 3 automatic messages. This trash company don't investigate. Never buy FIFA again. Unfair trash company.
6:00 pm, June 22, 2020 Technical Issues
rossonerox21 replied to Banned From Accessing Transfer Market Web and Companion App
They don't investigate it. You only lose your time. They send automatic messages about confirm ban to everyone.
7:30 am, June 22, 2020 Technical Issues
patachoux1 replied to Online Draft unplayable on PC
I don't play this mode because I already had this issue. I've tried it one more time yesterday because I got a free token from a pack and I don't like to play against IA. First attempt: My oppone..
11:30 am, June 2, 2020 Technical Issues
leestewart83 replied to I packed a regulair player instead of his TOTS version
@Daanbanaan2003 if you opened the pack before 6pm UK time Friday then you need to create a case and wait for them to investigate. Takes time but they can literally see every player you pack and a..
10:00 am, June 6, 2020 Technical Issues
kajtje97 replied to Can start FUT but cant play a game it shows
Will close this topic EA has announced: FIFA Direct Communication @EAFIFADirect Update: We have disabled match creation while we continue to investigate. Stay tuned to this thread for f..
9:30 pm, February 18, 2020 Technical Issues
jtleake replied to Career Mode: UCL / UEL Crash Rest of World
Thank you Cade! This is the first time I've ever heard confirmation from someone at EA that the issue is being investigated. Simple communication goes a long way! Will be looking forward to seein..
3:00 pm, January 3, 2020 Technical Issues
jonstevens23 replied to Hacked and all my stuff has gone
@Buildcraft123same thing happened me 12 players stolen from my account (sold) and transfer profit went from 17 million down to 6 million and EA investigated it and told me my account was compromised a..
11:30 am, April 20, 2020 Technical Issues
iamthesmashbaby replied to FUT error. Club was not transferred from Fifa 19 to Fifa 20!
@EA_Cade Hey @EA_Cade - is this a new thing? I established club Fifa 15, missed Fifa 16 - but was able to play as original club in subsequently 17, 18 and 19 games?I spoke with EA Live Chat and they s..
10:30 pm, February 23, 2020 Technical Issues
gil7mu replied to Connection
Hi @EA_Cade Well, I can try. But, i think that this is not the problem and probably the problem isnt only with me like the case of the guy who replied to this post saying he has the sa..
1:00 am, March 18, 2020 Technical Issues
darhob replied to FIFA 20 Transfer Market Ban
how long did they take to investigate your case and unban you ? .. i'm like you and more than 5 days ans they didn't respond !
10:00 am, November 19, 2019 Technical Issues
crispoolp replied to Discarded players
Hello @yasse0611 The issuse may resolve itself within a maximum of 48 hours Please also try closing and re-opening FUT a couple of times, as this can help to sync your team with t..
10:00 am, April 4, 2020 Technical Issues
chuchunyiu98 replied to There was an error communicating with the Fifa ultimate team servers PS4
@EA_Cade I even cannot access to FUT 20 as it will pop out the message of "we are sorry that there has been an error in connecting Fifa 20 ultimate team. You will be returned to the main me..
4:30 pm, November 14, 2019 Technical Issues
afcabarca10 replied to hacked account
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an ho..
4:00 pm, March 6, 2020 Technical Issues
afcabarca10 replied to I got hacked on fifa 20
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an ho..
4:00 pm, March 6, 2020 Technical Issues
afcabarca10 replied to I got hacked
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an ho..
4:30 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Hacked ultimate team
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in ..
4:00 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Hacked account
@willyz123 my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an hour. and yess..
3:30 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Fifa 20 account hacked
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an ho..
4:00 pm, March 6, 2020 Technical Issues
afcabarca10 replied to Account Hacked, Empty Club
is your case resolved? my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an ho..
4:00 pm, March 6, 2020 Technical Issues
XxNevermindxX replied to THE AMAZING DISAPPEARING XP.... on October 1, 2019 2:41PM
EA_Andy wrote: » We've seen the reports on this and are looking into it. In order to investigate further it would be helpful to get some more info: - platform - Gamertag / PSN ID / Origin ID - Tim..
9:30 pm, November 7, 2019 Ultimate Team General Discussion
TopBinz replied to Accidentally quick sold Neymar on web app on November 5, 2019 2:50PM
Lots of toxic people in this forum - anyway, an update - EA help has politely told me to **** off as they cannot verify any lost in-game assets. Fair enough I suppose, but why bother having an escalat..
3:00 pm, November 5, 2019 Ultimate Team General Discussion
Ronaldo replied to Accidentally quick sold Neymar on web app on November 5, 2019 2:55PM
TopBinz wrote: » Lots of toxic people in this forum - anyway, an update - EA help has politely told me to **** off as they cannot verify any lost in-game assets. Fair enough I suppose, but why bothe..
3:00 pm, November 5, 2019 Ultimate Team General Discussion
Markman007 replied to THE AMAZING DISAPPEARING XP.... on September 30, 2019 4:21PM
EA_Andy wrote: » We've seen the reports on this and are looking into it. In order to investigate further it would be helpful to get some more info: - platform - Gamertag / PSN ID / Origin ID - Tim..
9:30 pm, November 7, 2019 Ultimate Team General Discussion
Marcel2611 replied to THE AMAZING DISAPPEARING XP.... on September 30, 2019 9:09PM
EA_Andy wrote: » We've seen the reports on this and are looking into it. In order to investigate further it would be helpful to get some more info: - platform - Gamertag / PSN ID / Origin ID - Tim..
9:30 pm, November 7, 2019 Ultimate Team General Discussion
MadRedPirahna replied to Missing Player
Hey @marcomessi17 If the player is still missing, and if you haven't already, please speak with the Support Team through the contact us site here. They will be able to open a case to investi..
10:00 am, June 24, 2020 Technical Issues
LeedsUFC1 replied to Fifa 20 crashing
@EA_Aljo I have this issue, I've tried this & other steps, I'm not receiving responses & you haven't made a direct communication to keep us updated.I've not been able to play since Friday &..
12:00 am, March 3, 2020 Technical Issues
Invincibility replied to THE AMAZING DISAPPEARING XP.... on September 30, 2019 10:28AM
EA_Andy wrote: » We've seen the reports on this and are looking into it. In order to investigate further it would be helpful to get some more info: - platform - Gamertag / PSN ID / Origin ID - Tim..
9:30 pm, November 7, 2019 Ultimate Team General Discussion
IndigoJack16 replied to Wrongfully banned
Hi,If you think your account is banned by mistake please go to the link below:https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/I’m also giving the steps to conta..
6:30 pm, February 3, 2020 Technical Issues
IndigoJack16 replied to Banned?
Hi,If you think your account is banned by mistake, please go to the link below:https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/I’m also giving the steps to cont..
12:00 pm, February 4, 2020 Technical Issues
IndigoJack16 replied to Ban transfer market
Hi,If you think your account is banned by mistake please go to the link below:https://help.ea.com/en-uk/help/account/information-about-banned-or-suspended-accounts/I’m also giving the steps to conta..
9:30 am, December 15, 2019 Technical Issues
HR1993O replied to FIFA 20 graphics issues
@EA_Cade The shadow is no longer appearing on Liverpool players but other two issues are still there. If you want me give you any kind of information that you can investigate issues then I am happy to..
4:30 pm, March 5, 2020 Technical Issues
Fattypool1979 replied to Ea ignoring my case
You'll get nothing from them, they will send you the usual generic lie that they've investigated.
12:00 am, June 24, 2020 Technical Issues
EA_Lanna replied to Transfer ban
Hi @Hamm4ers, The Support team are correct. There won't be anything the Support team can assist with aside from sharing that the Terms of Service investigate account bans and confirming that yours is ..
3:00 pm, March 18, 2020 Technical Issues
EA_Lanna replied to Still not unbanned on FIFA
Hi @BeWilderBeasts, Have you sent in an appeal? If you feel you've been mistakenly banned, please to get in touch with our Terms of Service team asap so they can investigate this for you. ..
5:00 pm, March 15, 2020 Technical Issues
EA_Darko replied to Please ban the PC Squad Battles cheaters!
Hey @NeXTA111 if you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/ W..
2:30 pm, February 28, 2020 Technical Issues
EA_Cade replied to synchronizing hospitality settings
Hey all, This is being investigated right now, if you are experiencing this please provide the following info:Location:ISPPlatformGamertag/PSN ID. Should look like this:Austin, TXSpectrum ISPPS4 EA_Ca..
9:00 pm, December 17, 2019 Technical Issues
EA_Cade replied to kicked out after rivals win get a lose, what is happening
Hi @general-mps,The pack issue is being investigated. Not showing any issues at the moment on our side as far as connectivity goes. I would suggest taking a look at our Connection troubleshooting step..
7:00 pm, April 1, 2020 Technical Issues
EA_Cade replied to green premier league overlay
Hi @dweehouse,This is a known issue that's being investigated by the FIFA team. -EA_Cade
5:30 pm, February 12, 2020 Technical Issues
EA_Cade replied to edit real player issues
Hi @elmisakid,This is a known issue that's being investigated at the moment. -EA_Cade
11:00 pm, December 3, 2019 Technical Issues
EA_Cade replied to cannot connect to ea server after weekend league win, and get a lose , again
Hi @general-mps,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This proce..
4:00 pm, April 3, 2020 Technical Issues
EA_Cade replied to [Asia - PS4] - Closed the game and now have countdown timer
Thanks to everyone who provided feedback while this was being investigated by EA and Sony. This issue was confirmed as resolved by Sony on 11/17, as such this thread is now closed. ..
2:30 pm, December 11, 2019 Technical Issues
EA_Cade replied to Ultimate Team is completely broken because of cheaters.We paying money for what?
Hi @47rising,If you suspect someone is cheating, please report it accordingly. We have no way to action or investigate someone over Answers HQ. -EA Cade
4:00 pm, June 2, 2020 Technical Issues
EA_Cade replied to Team I've had every edition since FUT13 is not there when i load FUT20
Hi @EsEhm,Pressing cancel on that screen will allow you to bypass it while we investigate the issue. You had to have played FUT in FIFA 19 before June of 2019 to have your club name, established date ..
4:30 pm, March 24, 2020 Technical Issues
EA_Cade replied to Sbc problem
Hi @ACTrinnex,This is being investigated currently. You'll need to submit this one from the console in the meantime. -EA Cade View in th..
3:30 pm, April 9, 2020 Technical Issues
EA_Cade replied to Please read the description
Hi @xstlth,Your account was investigated by the Terms of Service team and they've declined to overturn this action. As this issue has been investigated several times now, they will not be looking into..
3:00 pm, January 4, 2020 Technical Issues
EA_Cade replied to Playes Stats window freezes in game
Hi @BKiller1903,This issue is being investigated by the FIFA team currently. -EA Cade
7:30 pm, April 30, 2020 Technical Issues
EA_Cade replied to National pride SBC
Hi @ketty128,You won't be able to complete them on the apps I'm afraid. You can still complete them normally on the console while this is investigated. -EA_Cade
8:30 pm, March 11, 2020 Technical Issues
EA_Cade replied to National Pride SBC bug
Hey all, You should be able to complete this on the console but not on the web or companion apps currently. It's a known issue that's being investigated by the FIFA team currently. ..
6:30 pm, November 26, 2019 Technical Issues
