Search
Search
EA_Roger replied to [Pro Clubs] - Blank screen when going into Pro Clubs
@Salinas80 wrote: Trim your friends list down and it’ll work. Mine was doing the same thing and I unfriended around 50 people now it works perfect. Hope this helps Hey, First of a..
12:30 pm, November 26, 2019 Technical Issues
EA_Roger replied to [Known issue] Companion & webapp connectivity issues
Merged your replies in here, I'll keep you in the loop by updating the first post in this thread. View in thread
12:00 pm, January 23, 2020 Technical Issues
EA_Roger replied to Why is my nesta not in quick sell recovery?
@thatsthewaythei Please get back to us with the information requested on this thread: https://answers.ea.com/t5/Bug-Reports/INFORMATION-NEEDED-Quick-sell-recovery-issue/m-p/8710167#M1994...
6:30 pm, February 7, 2020 Technical Issues
EA_Roger replied to Game Disconnecting at End of Match
Hello, First of all, thank you for providing all of your details. It's thanks to these details that we were able to pinpoint the issue in the first place, if we need any more information from y..
11:30 am, March 12, 2020 Technical Issues
EA_Roger replied to Fifa20 won't connect to EA servers
@torrazo , @Rojalpradhan, @mohamedislam10 , @peruvianheat @Spongey11spongey, Sorry to hear about this, first of all I want to double check if you are on PlayStatio..
6:00 pm, December 12, 2019 Technical Issues
EA_Roger replied to FIFA 20 - Unable to Start Volta Mode
Hello, @homicideinside , thanks to the information you have provided our teams have been working on towards a fix for this issue. We released a hotfix for all of the PC players with the Ul..
4:00 pm, November 24, 2019 Technical Issues
EA_Mutley replied to fifa coins
@yanansskinfade sorry to say this but youre in the wrong forum for this , This is Plants vs Zombies 3 not Fifa
2:00 pm, December 12, 2019 Technical Issues
EA_Lanna replied to Transfer ban
Hi @Hamm4ers, The Support team are correct. There won't be anything the Support team can assist with aside from sharing that the Terms of Service investigate account bans and confirming that yours is ..
3:00 pm, March 18, 2020 Technical Issues
EA_Lanna replied to Switch ea account
Hi @jcd16189, I'm not sure I follow. Could you elaborate a bit please? Are you looking to update the information on your current EA account? Or were you looking to move your game over to anoth..
8:30 pm, February 19, 2020 Technical Issues
EA_Lanna replied to Still not unbanned on FIFA
Hi @BeWilderBeasts, Have you sent in an appeal? If you feel you've been mistakenly banned, please to get in touch with our Terms of Service team asap so they can investigate this for you. ..
5:00 pm, March 15, 2020 Technical Issues
EA_Lanna replied to Rewards and packs
Hi @thomasgreyisalad, What type of rewards would you like to see in-game? - EA_Lanna ____________________________________________________________＊Accept as Solution button- ..
5:30 pm, April 16, 2020 Technical Issues
EA_Lanna replied to I chose the wrong language
Hi @Dora_123asd, Would this be for the Commentary Track? Could you go into your settings for me please? Once you have Settings open, select Game Settings and from there, click on Audio a..
3:30 pm, March 15, 2020 Technical Issues
EA_Lanna replied to Hacked
Hi @SoccerBoyzz_805, Let's make sure your security steps are updated. Follow these steps below: Update your EA login information and add some security measures to your ..
6:00 pm, March 29, 2020 Technical Issues
EA_Lanna replied to EA Please help - My FUT account was hacked
Hi @alettonick, If you're missing content, this will need to be reported to our support agents. Please reopen your case and share with the agents what content your missing. &nb..
5:30 pm, April 20, 2020 Technical Issues
EA_Lanna replied to Connection issues to EA
Hi @goopbro,Have you set-up a Nintendo Switch account? You need to create a Nintendo Switch account to play EA games online on the Switch. If you don’t have that account set-up, you won’t be able ..
8:30 pm, February 19, 2020 Technical Issues
EA_Lanna replied to Connection
Hi @Alvaryux, Let's try to improve the connection there. Could you take a look at this EA Help article and give all of the troubleshooting steps in there a go please? Thanks, ..
3:00 pm, March 18, 2020 Technical Issues
EA_Lanna replied to Can’t post or reply in the forum
Hi @roguetiger74, You're posting well on Answers HQ so it can't be this forum you're asking about. What forum would this be for? - EA_Lanna ___________________________________..
11:30 am, March 19, 2020 Technical Issues
EA_Lanna replied to Banned account
Hi @Ndrx21, If you feel your EA Account has been compromised, please get in contact with our Support team directly and asap! You can reach them here by sending in a Help ticket: ht..
7:00 pm, March 10, 2020 Technical Issues
EA_Kent replied to Gameplay lag
Hey @NishanthaRam. When you've got a chance can you grab a DxDiag so we can take a look? For more info on how to pull one up check out the article on gathering info over at the EA He..
10:00 pm, January 6, 2020 Technical Issues
EA_Kent replied to Fifa 20 PC freezing, very slow and lagging in matches (offline)
Hey @Cleggerz95. I moved this over to the FIFA Technical Issues board. Have you had a chance to try repairing the game in Origin to see if that helps at all? If there's ..
10:01 pm, February 27, 2020 Technical Issues
EA_Joz replied to My FUT 20 companion app isnt working help
Hello, @zatooone1 It sounds like you might be logging in with the wrong EA account. My advise would be to contact our EA help live support so we can further look into this for you. 🤗..
2:30 am, April 22, 2020 Technical Issues
EA_Darko replied to wrong email address
Hey @itszxlaura if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://he..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to refund fifa 20
If you purchased the game on Origin @fourtwenty9 then you can apply for a refund using the info in this help article: https://help.ea.com/en/help/account/returns-and-cancellations/ &nbs..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to personal settings 1 failed to load at pc
Hey @TheFIFAboy63 you can often fix this issue by powercycling your router which involves plugging it out for a couple of minutes. If that does not work that can you open Customi..
2:30 pm, December 16, 2019 Technical Issues
EA_Darko replied to i want to change my in-game email
Hey @Undeadkilleras you can find the steps to update your PSN email in this Sony help article: https://www.playstation.com/en-ie/get-help/help-library/my-account/access-and-details/how-..
3:30 pm, April 19, 2020 Technical Issues
EA_Darko replied to i dont get an confirmation mail
Hey @Trivion2390 for an account based issue such as this you will need to speak with one of our chat support advisers who will be able to advise you further. You can contac..
1:30 pm, April 16, 2020 Technical Issues
EA_Darko replied to fifa 20 is shutting down
Hey @DrFreedom13 it sounds to me like you may be having an issue with permissions. Let's try the following to see if it helps: Try running Origin as an administrator: Close the Orig..
11:30 am, January 15, 2020 Technical Issues
EA_Darko replied to fifa 20 gives me error
Hey @Txrez can I ask on what platform you are seeing this and if you can share the full error message that you are seeing? Darko
8:00 am, April 16, 2020 Technical Issues
EA_Darko replied to deleted fifa 20 ultimate team too many times
Hey @samvaizie if you have deleted the club too often then it may be the case that you are unable to create a new one. The best thing to do is to speak with one of our chat suppo..
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to can log after draft disconnect
Hey @XMBxD for any issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. You can contact ou..
2:30 pm, January 14, 2020 Technical Issues
EA_Darko replied to Wrong email address on verification screen Fifa 20
Hey @melissasargent if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https..
9:30 pm, December 21, 2019 Technical Issues
EA_Darko replied to Weekend league
Hey @t8ap11 sorry to say but if you missed the cut off point to join the Weekend Leauge then there is nothing that we can do to change this. Darko
12:30 pm, April 3, 2020 Technical Issues
EA_Darko replied to Web App just cost me 3mil coins
Hey @Ghostbeezy I'm sorry to say that in instances like this there is nothing that we can do for accidental bids, listings or submissions. You can speak with one of our&nbs..
2:30 pm, January 24, 2020 Technical Issues
EA_Darko replied to WONT LET ME USE NEW EMAIL FOR EA LOG IN
Hey @ToothyBlazed546 if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to Volta mode issue. Problem to login.
Hey @rubinofficial if you continue to see this issue then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connect..
2:30 pm, January 24, 2020 Technical Issues
EA_Darko replied to Unlink/Move PS Account from EA Account
Hey @BamoToast if you have spoken with our live support and they have advised that there is nothing that they can do then I'm sorry to say that there is nothing that we can do on AHQ to chan..
2:30 pm, January 29, 2020 Technical Issues
EA_Darko replied to Unable to retrieve account information. Please try again
Sorry for not seeing this sooner @Afshin_Mutd, from your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting st..
1:00 pm, April 16, 2020 Technical Issues
EA_Darko replied to Unable to connect to EA Servers (PC)
Hey @Cheez3y if you continue to see this then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
1:30 pm, April 8, 2020 Technical Issues
EA_Darko replied to URGENT URGENT URGENT, after escalating my case, this is my last resort
It sounds like you may be having issues with your connection @JPBennett123. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/hel..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to The game stops during the save - SAVE IS FAILED
Sorry to say @kepinho22 but if your save file is corrupt then there is nothing that we can do to retrieve it. What is the exact error message that you are seeing when this occurs? &nb..
5:00 pm, March 13, 2020 Technical Issues
EA_Darko replied to The Match speed is too fast
Hey @SkilledHatrick I'm not seeing any other issues relating to this, to start with I would suggest taking a look at our Connection troubleshooting steps which you can find here: https:..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to THIS GAME IS A DISASTER
It sounds like you may be having issues with your connection @Lacikeistimeless. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/..
5:00 pm, April 29, 2020 Technical Issues
EA_Darko replied to Stuck in loading screen on fifa 20
Hey @jakehotspur01 can I ask on what platform are you seeing this issue? Do you need to force close the game in order to exit out? Darko
1:30 pm, January 15, 2020 Technical Issues
EA_Darko replied to SBC expired early
Sorry to say @cian010 but if you missed the deadline to submit the SBC then there is nothing that we can do to change this. We are not able to extend the deadline or offer it again.Darko
2:00 pm, December 24, 2019 Technical Issues
EA_Darko replied to Ps 2 controller problem when i use x360ce
Hey @zoteni the PS2 controller is not a supported input method for FIFA 20. The best thing you can do is check to see if any other users who are using the same software as you have fo..
4:00 pm, November 13, 2019 Technical Issues
EA_Darko replied to Problem with Login, lost Emailaccount
Hey @LosVince if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://help.ea.c..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to Please ban the PC Squad Battles cheaters!
Hey @NeXTA111 if you are in game and suspect a user of cheating then please report them by following the steps in this link: https://www.easy.ac/en-us/support/apexlegends/contact/report/ W..
2:30 pm, February 28, 2020 Technical Issues
EA_Darko replied to Origin email
Hey @KeanuR-04 if you no longer have access to the email on the account then the best thing to do is take a look at this help article and fill out the account recovery form: https://hel..
2:00 pm, November 28, 2019 Technical Issues
EA_Darko replied to Online friendlies not working - Co-Op seasons working fine.. same friend!
Hey @A7mad218 I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ Can y..
1:30 pm, April 30, 2020 Technical Issues
EA_Darko replied to No Opponents Found
Hey @d27rK on what platform are you seeing this issue? I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/he..
1:00 pm, March 14, 2020 Technical Issues
