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Enysiu replied to Captcha Server Error
Have the same problem. ..
4:00 am, February 12, 2020 Technical Issues
EA_Lanna replied to Transfer ban
Hi @Hamm4ers, The Support team are correct. There won't be anything the Support team can assist with aside from sharing that the Terms of Service investigate account bans and confirming that yours is ..
3:00 pm, March 18, 2020 Technical Issues
EA_Lanna replied to Switch ea account
Hi @jcd16189, I'm not sure I follow. Could you elaborate a bit please? Are you looking to update the information on your current EA account? Or were you looking to move your game over to anoth..
8:30 pm, February 19, 2020 Technical Issues
EA_Lanna replied to Still not unbanned on FIFA
Hi @BeWilderBeasts, Have you sent in an appeal? If you feel you've been mistakenly banned, please to get in touch with our Terms of Service team asap so they can investigate this for you. ..
5:00 pm, March 15, 2020 Technical Issues
EA_Lanna replied to Rewards and packs
Hi @thomasgreyisalad, What type of rewards would you like to see in-game? - EA_Lanna ____________________________________________________________＊Accept as Solution button- ..
5:30 pm, April 16, 2020 Technical Issues
EA_Lanna replied to I chose the wrong language
Hi @Dora_123asd, Would this be for the Commentary Track? Could you go into your settings for me please? Once you have Settings open, select Game Settings and from there, click on Audio a..
3:30 pm, March 15, 2020 Technical Issues
EA_Lanna replied to Hacked
Hi @SoccerBoyzz_805, Let's make sure your security steps are updated. Follow these steps below: Update your EA login information and add some security measures to your ..
6:00 pm, March 29, 2020 Technical Issues
EA_Lanna replied to EA Please help - My FUT account was hacked
Hi @alettonick, If you're missing content, this will need to be reported to our support agents. Please reopen your case and share with the agents what content your missing. &nb..
5:30 pm, April 20, 2020 Technical Issues
EA_Lanna replied to Connection issues to EA
Hi @goopbro,Have you set-up a Nintendo Switch account? You need to create a Nintendo Switch account to play EA games online on the Switch. If you don’t have that account set-up, you won’t be able ..
8:30 pm, February 19, 2020 Technical Issues
EA_Lanna replied to Connection
Hi @Alvaryux, Let's try to improve the connection there. Could you take a look at this EA Help article and give all of the troubleshooting steps in there a go please? Thanks, ..
3:00 pm, March 18, 2020 Technical Issues
EA_Lanna replied to Can’t post or reply in the forum
Hi @roguetiger74, You're posting well on Answers HQ so it can't be this forum you're asking about. What forum would this be for? - EA_Lanna ___________________________________..
11:30 am, March 19, 2020 Technical Issues
EA_Lanna replied to Banned account
Hi @Ndrx21, If you feel your EA Account has been compromised, please get in contact with our Support team directly and asap! You can reach them here by sending in a Help ticket: ht..
7:00 pm, March 10, 2020 Technical Issues
EA_Kent replied to i did the ultimate totssf pack for fifa 20 ultimate team however I got jadon san
Hi @Trinihazard_868. I'm afraid that missing content isn't something we can help with here on Answers HQ. When you have a chance please get in touch with the EA Help team so they can..
12:00 pm, July 1, 2020 Technical Issues
EA_Kent replied to fifa 20 crashing when going into online games (PC) (xbox controller)
Hey @judedude19. Have you been seeing any error messages at all when the game crashes? Have you had a chance to try repairing the game in Origin to see if that makes a difference at ..
5:00 pm, December 27, 2019 Technical Issues
EA_Joz replied to My FUT 20 companion app isnt working help
Hello, @zatooone1 It sounds like you might be logging in with the wrong EA account. My advise would be to contact our EA help live support so we can further look into this for you. 🤗..
2:30 am, April 22, 2020 Technical Issues
EA_Darko replied to انا ناخيكم
Hey @Bader_almojil AHQ is currently available in the following languages. English Deutsch Español Français Русский форум Português Jezyk polski Italian N..
11:30 am, June 24, 2020 Technical Issues
EA_Darko replied to ps4 crashing again
Hey @ronin424 that error message points to an issue with your PS console. Sony recommends trying the following steps: https://www.playstation.com/en-ie/get-help/help-library/erro..
2:30 pm, November 29, 2019 Technical Issues
EA_Darko replied to fifa 20 gives me error
Hey @Txrez can I ask on what platform you are seeing this and if you can share the full error message that you are seeing? Darko
8:00 am, April 16, 2020 Technical Issues
EA_Darko replied to ask
HEy @Kristian1603 that error message means that the account you are logging in with does not have a FUT account associated with it. The best thing to do is go ahead and double-check your acc..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Won’t connect to ea server
Hey @punchdrunk217 are you seeing an error message of any kind? From your post it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubl..
12:30 pm, December 6, 2019 Technical Issues
EA_Darko replied to Unable to link gamertag
Sorry to hear that you are having issues @ChintanM. Can I ask, what is the error message that you are seeing? Could it be a case that you have already linked your Gamertag to an EA account..
9:00 am, November 11, 2019 Technical Issues
EA_Darko replied to Unable to enter match
Hey @sharmakartik12 what is happening when you attempt to start a match? Are you seeing an error message of some kind?Darko
2:30 pm, February 27, 2020 Technical Issues
EA_Darko replied to Transfer market access
Hey @TygrrFUT, firstly we don remove posts unless they are in breach of the rules and if that is the case then we will reach out to you. It is most likely the case that your post was marked ..
4:30 pm, December 19, 2019 Technical Issues
EA_Darko replied to The game stops during the save - SAVE IS FAILED
Sorry to say @kepinho22 but if your save file is corrupt then there is nothing that we can do to retrieve it. What is the exact error message that you are seeing when this occurs? &nb..
5:00 pm, March 13, 2020 Technical Issues
EA_Darko replied to Submitting SBC
Hey @ActualGB would it be possible to share the full error message as you are seeing it? Generally, these error messages contain information that lets us narrow down the cause of the ..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Servers
Hey @marcelleno can you let me know what error message you are receiving? The more info we have the better we can help but if you are having issues with your connection I would s..
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to SBC
Hey @ZxIISONIC69 can I ask, to which SBC are you referring? Do you see an error message of any kind? The more info we have the better we can help.Darko
2:30 pm, November 28, 2019 Technical Issues
EA_Darko replied to PS4 - child account - online play
Hey @ubergeeksov can you share the exact error message that you are seeing? Does the account have PS+ on it or the primary account on the console have it? Darko
5:00 pm, March 24, 2020 Technical Issues
EA_Darko replied to Getting driver crashes when cheaters are losing
Hey @PMAlex280794 is the error you are seeing related to DXGI_ERROR_DEVICE_REMOVED. If so this error is one relating to your GPU and no tin fact FIFA, the best thing to do is a clean install..
7:00 am, April 21, 2020 Technical Issues
EA_Darko replied to Fifa 20 setup error
Hey @Tibre19 can I ask on what platform you are seeing this and is it possible to share the error message that you are seeing? The more info we have the better we can help. Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Darko replied to Fifa 20 online not working!!!
Sorry to see that you are having issues @Reep0ManPL. Do you have multiple EA Accounts by any chance as it could be a case that you are logged into a secondary account that is not linked to..
10:00 am, November 11, 2019 Technical Issues
EA_Darko replied to Fifa 20 disconnects!
Sorry to hear that you are having issues @youngsushi9966. Can you share the full error message that you are seeing? Darko
4:30 pm, November 13, 2019 Technical Issues
EA_Darko replied to Fifa 20 crashing unexpectedly
Hey @GopnikPride are you seeing an error message of any kind when the crash occurs? Let's start by grabbing a DxDiag and take it from there: https://help.ea.com/en/help/pc/how-to..
3:00 pm, December 24, 2019 Technical Issues
EA_Darko replied to FUT crashed at the end of game
Hey @SNAHLONE do you see an error message when this occurs and on what platform is it happening? Darko
1:30 pm, March 20, 2020 Technical Issues
EA_Darko replied to FIFA20 Stuck at startup
Hey @dpondash can I ask where it gets stuck? Is it on the initial game loading screen or on the menus? Do you see an error message of any kind when this issue occurs? Can you t..
1:00 pm, March 26, 2020 Technical Issues
EA_Darko replied to FIFA 20 is not launching, it shows 0xc000007b error
Hey @samisyed80 can you try to manually run the VC++ installer from the Origin installation folder - the default location for this folder is C:\Program Files (x86)\Origin From ..
4:00 pm, April 19, 2020 Technical Issues
EA_Darko replied to FIFA 20 Crash trying to save
Hey @amansikri5 are you seeing an error message of any kind when the crash occurs? Let's go ahead and grab a DxDiag so that we can take a look at your system for any issues: https://hel..
4:00 pm, December 9, 2019 Technical Issues
EA_Darko replied to Error message : personal settings 1 failed to load (Fifa 20)
Hey @GeorgeAd142, when seeing this error the best thing to try is to go to Customize - Profile - Delete and deleting the current Settings files. Darko
8:30 pm, November 11, 2019 Technical Issues
EA_Darko replied to Cannot trade players
Hey @Yedienoob69 can you let us know on what platform you are seeing this issue and the exact error message that pops up. Darko
4:30 pm, January 21, 2020 Technical Issues
EA_Dante replied to Game Disconnecting at End of Match
Hey folks, This issue is now resolved. Thank you all for sticking with us while we worked on getting things back to normal. Source: https://twitter.com/EAFIFADirect/status/1..
1:00 pm, March 13, 2020 Technical Issues
EA_Charlie replied to [PC] game crashes when lauching FIFA 20
Moved from French forums. * Je ne réponds pas aux messages privés *Answer HQ est avant tout un forum dédié à l'entraide entre joueurs.Vous avez trouvé la solution ..
10:00 am, January 30, 2020 Technical Issues
EA_Charlie replied to Career Crashing Everytime
Moved from the French forum * Je ne réponds pas aux messages privés *Answer HQ est avant tout un forum dédié à l'entraide entre joueurs.Vous avez trouvé la solution à v..
9:00 am, December 20, 2019 Technical Issues
EA_Cath replied to Won a draft match 5/0 then while going back to menu, game says i disconnected
Hi @CBCB_dRk,I have moved your post from the French board to the English one so you can get a response. Si un membre vous a aidé, n'hésitez pas à lui donner de l'expérienc..
6:00 pm, April 21, 2020 Technical Issues
EA_Cath replied to Very poor content and servers
Hi @chokopolo, I have moved your thread because it was originally posted in our French FIFA boards. Si un membre vous a aidé, n'hésitez pas à lui donner de l'expérience et..
3:00 pm, March 12, 2020 Technical Issues
EA_Cade replied to 充值未到账
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
2:30 pm, February 1, 2020 Technical Issues
EA_Cade replied to لياقه
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I will ..
7:30 pm, April 25, 2020 Technical Issues
EA_Cade replied to الرد للضروره لحل مشكله
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I..
8:00 pm, June 17, 2020 Technical Issues
EA_Cade replied to استرجاع نقاط فيفا 20 ستور امريكي
At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Russian Português Jezyk polski Italian Nederlands I..
3:30 pm, May 2, 2020 Technical Issues
EA_Cade replied to İ sell a player but i cant rechieve my coins, what should i do?
Hi @kayanpatates,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
8:00 pm, March 28, 2020 Technical Issues
EA_Cade replied to xp after play squad battles not adding to season progress....ps4
Hi @iaMGingerfindsun,This year you only gain XP from completing objectives, not from playing matches. -EA Cade
3:30 pm, April 15, 2020 Technical Issues
