List Replies
nadim5220 replied to Fifa case review time period?
#57404131 thank you, please let me know if there is anything else I can do to help
6:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to Game freezing
Hi there, @bigGucciso5a300. Can you try opening the ports for FIFA? THey're listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get s..
6:00 pm, March 17, 2020 Technical Issues
mdthunder replied to EA-Server down...agaaaaaain!
Hi Cade,rthx for your reply....but really? Thats your answer? Fact is, at the same time in Austria in know 5 People where it was definitely impossible to connect to EA-Servers, about 2-3 hours.Ev..
6:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Fifa 20 Frozen Loading Screen
Hi @Souleateerr,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
6:30 pm, March 17, 2020 Technical Issues
Dem757 replied to Disconnecting from the first few matches. PC
HiThanks for your help, I tried everything but nothing changed. So here is my UO trace results. ..
7:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Companion app not working
Hi @Chizzeboy,What happens when you try to sell them? -EA_Cade
7:00 pm, March 17, 2020 Technical Issues
EA_Cade replied to Hello,
Hi @KINGTOM8888,Gotcha, can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed and let me know if that hel..
7:00 pm, March 17, 2020 Technical Issues
game_dreamer2000 replied to We're sorry, something has gone wrong.Please try again.problem to submitgoal fut
help please.
7:30 pm, March 17, 2020 Technical Issues
Ricaa31 replied to Unable to connect to EA servers FIFA 20 Xbox One
@EA_Cade Thank you for your feedback, so what should i do, call my ISP and tell them to open ports? And by ports i mean TCP: 3074,3659UDP: 88,500,3074,3544,3659,4500Or what should i tell them exactly?..
8:00 pm, March 17, 2020 Technical Issues
cewee19 replied to Can't contact ea support
@EA_Cade Already done that, no answer, already getting nervous, it's been almost a week of trying to cintact them in every way i saw
8:00 pm, March 17, 2020 Technical Issues
EA_Aljo replied to Pack luck
Hi there, @zirom8940. You can see the pack probabilities in the store. That should help set your expectations with pack contents. Thanks!
9:00 pm, March 17, 2020 Technical Issues
Souleateerr replied to Fifa 20 Frozen Loading Screen
Hellp @EA_Cade , before replying to my message i have tried to play a few games, some of them worked just fine, but with most of them i had the same problem. I tried deleting anything that i..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Objectives Not Registering
Hi @DeaneBeane,I'm not showing any issues with these objectives currently being tracked. Any chance you can get us a video of the objective being completed in game but not showing completed after in F..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to I get lots of lag or delay in my game
Hi @doyler28,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to Account got Hacked... lost 650k Please Help
Hi @BronzyApollo0,Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or at @EAHelp on Twitter.We can't assist with this type of issue via AHQ. ..
9:30 pm, March 17, 2020 Technical Issues
BronzyApollo0 replied to Account got Hacked... lost 650k Please Help
Ok, thanks. At this point, I have already talked to EA Help and they couldn't do anything so I will have to live with my actions, unfortunately.
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to We're sorry, something has gone wrong.Please try again.problem to submitgoal fut
Hi @game_dreamer2000,Try this link, I didn't have any issues with the site just now: https://www.ea.com/games/fifa/fifa-20/goals-of-the-week -EA_Cade
9:30 pm, March 17, 2020 Technical Issues
EA_Cade replied to problem entering online game
Hi @Bach_Arsenal837,I wouldn't recommend using a hot spot to play regularly, what system are you playing FIFA on? -EA_Cade
9:30 pm, March 17, 2020 Technical Issues
DeaneBeane replied to Objectives Not Registering
Yes. I will "play" one more match where I will control one team with a controller and the other team will be registered to my keyboard and mouse so that the CPU does not mess anything up. I will play ..
10:00 pm, March 17, 2020 Technical Issues
gil7mu replied to Connection
Hi @EA_Cade Well, I can try. But, i think that this is not the problem and probably the problem isnt only with me like the case of the guy who replied to this post saying he has the sa..
1:00 am, March 18, 2020 Technical Issues
332268150 replied to I can't advance in squad battles
Yes, the problem was not solved even after I logged out and went back to the account
1:00 am, March 18, 2020 Technical Issues
EA_Blueberry replied to FIFA 20 not loading
@kjaskur Hey my friend are you still stuck at the loading screen? If you have any Non-Xbox One devices plugged into the USB slot try removing them and perform a quick power cycle with the..
1:30 am, March 18, 2020 Technical Issues
RaptureGG4 replied to FIFA 20 not loading
Thank you This worked !!
1:30 am, March 18, 2020 Technical Issues
Bach_Arsenal837 replied to problem entering online game
ps4 pro fifa20
4:30 am, March 18, 2020 Technical Issues
Mr_Giallorossi replied to I have a monitor144hz but I can only play 60 fps
@Maaxiiis make sure that your frame rate option in your game settings is set to no limit on fps
12:00 pm, March 18, 2020 Technical Issues
MorganFretwell18 replied to 0x803f80
I am experiencing the exact same issue. How did you resolve this in the end as i paid 59.99 originally im not paying another 30 to buy the same game again!?
2:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to No XP from playing FUT Games
Hi @SuitableEntree7,That's correct, you receive XP for the Objectives you complete not the games played in FIFA 20. -EA_Cade
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to EA Servers disconnect for no reason during a game
Hi @JacksonMagic101,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This p..
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to Game feezes at Hospitality management almost every time
Hi @aronwt,Super odd. Can you try going into the Customize Menu and then selecting Profile - Delete and then delete anything in there that isn't a save file. Then let me know if this persists? ..
3:00 pm, March 18, 2020 Technical Issues
EA_Lanna replied to Transfer ban
Hi @Hamm4ers, The Support team are correct. There won't be anything the Support team can assist with aside from sharing that the Terms of Service investigate account bans and confirming that yours is ..
3:00 pm, March 18, 2020 Technical Issues
ChiraaKitteh replied to Forfeit = Draw
@richie-mccaff This got mistakenly posted in the Anthem forums, instead of the FIFA forums.@EA_Cade ________________________________________Just another gamer hoping to help.L..
3:00 pm, March 18, 2020 Technical Issues
EA_Aljo replied to loss of coins
Hi there, @Evanmanukearney. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. ..
3:00 pm, March 18, 2020 Technical Issues
EA_Lanna replied to Connection
Hi @Alvaryux, Let's try to improve the connection there. Could you take a look at this EA Help article and give all of the troubleshooting steps in there a go please? Thanks, ..
3:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to Error Connecting to FIFA 20 while playing a game on PS4
Hi @joao6verde6,Can you grab us a screenshot of your PS4 network screen showing the up/down speeds and NAT type please so I can take a look? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Controller in play online (PC)
Hi @adrien33000bdx,What do you mean, can you show us a screenshot by chance? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Accidentally quick sold my prime puyol
Hi @Martim1801,We won't be able to assist in that case unfortunately. -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Aljo replied to Unable to connect to the servers FIFA
Hi there, @Lucawarren3. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them c..
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to FIFA 20 PC - controller buttons are messed up
Hi @imhoufis,Can you try deleting the file called settings out of the FIFA 20 folder inside the My Documents folder please and let me know if that helps? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
imhoufis replied to FIFA 20 PC - controller buttons are messed up
Yes, I tried :/ I uninstall and install again FIFA20, delete all files, uninstall ORIGIN and still have the same problem. I tried another game if the gamepad works there and it works fine. I do not wa..
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Transfer window freezes
Hi @PalZsolt83,Sorry to hear it, the game locks up on transfer deadline day completely? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to I can't list transfer list players on FIFA Ultimate Team
Hi @htown15,Odd, can you give me a screenshot of this please? -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Online play with some kind of a glitch
Hi @Dan12Kings,Check your accessibility settings on the main menu, make sure you don't have the text to speech box ticked. -EA_Cade
3:30 pm, March 18, 2020 Technical Issues
adrien33000bdx replied to Controller in play online (PC)
Thanks for your replu ! When I want to play a game online, the keyboard has the place of Player 1 and I can't find a way to make it my controller. When I invite a player, my controller is well re..
4:00 pm, March 18, 2020 Technical Issues
htown15 replied to I can't list transfer list players on FIFA Ultimate Team
I have attached a screenshot. I can sell players that I have purchased in the transfer market. However, I cannot sell any players that I have acquired through the Bronze / Silver / Gold Packs. ..
4:00 pm, March 18, 2020 Technical Issues
joao6verde6 replied to Error Connecting to FIFA 20 while playing a game on PS4
Hi! Thanks for your answer. Please find attached a screenshot of my test internet connection on PS4. I have been playing FIFA since November and I never had this type of pro..
4:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to Unable to connect to fut account
Hi @KNGFUS,Not showing any issues at the moment on our side. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connectio..
4:00 pm, March 18, 2020 Technical Issues
EA_Cade replied to MS
Hi @TSAMET61,Odd. Is this on PC with DS4 or PS4? -EA_Cade
4:30 pm, March 18, 2020 Technical Issues
EA_Cade replied to Xbox One Controller not working properly on PC Fifa 20
Hi @Bachmann360,Make sure you don't have any programs like X360ce or DS4 r the like running as well, the Xbox One controller is natively supported by Windows 10 and doesn't require them. ..
4:30 pm, March 18, 2020 Technical Issues
Bachmann360 replied to Xbox One Controller not working properly on PC Fifa 20
@EA_Cade I had DS4 Windows but deinstalled it yesterday. Still doesn't work.
4:30 pm, March 18, 2020 Technical Issues
