List Replies
EA_Aljo replied to I gave Pele by mistake in an Sbc
Hi there, @IchBinCooljfj. I'm very sorry, but we can't refund items that have been accidentally submitted to SBCs since there are multiple warnings you'll be losing those items. Please be ..
7:30 pm, June 5, 2020 Technical Issues
kanklesfc replied to Ban Length
@EA_Cade I have had an email from EA saying I have had a 72 hour ban and in game it says 3 days, but i have seen a lot of people saying that they don't get unbanned at the end of the ban.so..
7:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to Wrongfully Transfer Banned!!!
Hi there, @Momo_Salah11tots. For help with banned accounts, please see the following article. Thanks!
7:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Account Suspended
Hi @ggrddggbgfbgfvb,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
6:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Disconnected from game minute 90 while wining!!!!!!
Hi @Urr2Ezz,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..
6:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to Division rivals, competition closed?
@trevafc80 Hi there, Division Rivals weren't available briefly while rewards were being calculated. It should be fine now. Are you still having trouble with it?
6:00 pm, June 5, 2020 Technical Issues
Dude_PJ replied to 4-0 up in weekend league, opponent disconnects and I don't get a win.
So a ragequit can not be detected? Yeah ok.
5:30 pm, June 5, 2020 Technical Issues
ClauD10SG replied to Email unknow to log on EA, isn't mine.
@EA_Barry I tried contact you but, the bottom "Request live chat" is not avaible, i am looking the UTC horary and should be avaible at this time
5:30 pm, June 5, 2020 Technical Issues
Zeelmaekers replied to Account Suspended
Moved from Apex to the Fifa boards.- Zeel I'm a volunteer, I do not work for EA or RespawnCool post? Help them level up by giving +XP They'll appreciate it.Was it th..
5:30 pm, June 5, 2020 Technical Issues
EA_Cade replied to Registering to the current weekend league
Hi @khtu1,That's a visual glitch only, if you redeem them right now you'll be qualified for the currently active contest. -EA Cade
5:00 pm, June 5, 2020 Technical Issues
khtu1 replied to Registering to the current weekend league
@EA_Cade Thank you very much for the quick response! View in thread
5:00 pm, June 5, 2020 Technical Issues
FlailTV replied to Daily objectives missing. Not receiving XP
deserve it for being a * meta *
5:00 pm, June 5, 2020 Technical Issues
theracpt replied to Daily objectives missing. Not receiving XP
I'm still waiting for an awnser. EA said they would contact me in-game but I still got nothing...
5:00 pm, June 5, 2020 Technical Issues
GALITSH123 replied to I got a coin wipe for doing nothing but sniping
I will give it a go, thanks
5:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to I got a coin wipe for doing nothing but sniping
Hi there, @GALITSH123. You're welcome to dispute the action taken on your account again by following the instructions in this article. Thanks!
5:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to 4-0 up in weekend league, opponent disconnects and I don't get a win.
Hi @Dude_PJ,If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process i..
5:00 pm, June 5, 2020 Technical Issues
EA_Aljo replied to Disconnecting issues :((
Hi there, @208252072. Let's see if we can find out why you keep disconnecting from matches. First, are you on a wired or wireless connection?
4:30 pm, June 5, 2020 Technical Issues
noofear57 replied to Match fixtures,goalboard and stamina issues
@EA_Cade please help me :D
4:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Oceania Servers for Fifa
Hi @NakedAssassin91,There is a data center in Sydney. Can you get me a picture of the Detailed Network Statistics page from the Xbox Networks settings screen please? -EA Cade ..
3:00 pm, June 5, 2020 Technical Issues
s2u222 replied to Fut champs registration
Wow thanks for getting back . I registered on the weekend to play for this weekend . I have done this before and had no issue.
3:00 pm, June 5, 2020 Technical Issues
BeeNGBOFF replied to Problem with FUT Web App
Before of After? Before - sell the players, after - try to search the players in different time
3:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Problem with FUT Web App
Hi @BeeNGBOFF,Hey there, can you tell me exactly what you were doing when this started? -EA Cade View in thread
3:00 pm, June 5, 2020 Technical Issues
twinchrome replied to Can’t connect to ea server for Fifa 20
@EA_Cade It’s still not letting me connect to the servers
3:00 pm, June 5, 2020 Technical Issues
AJSNAS710 replied to My Account has been suspended
Thanks I have sent a case in. Do you have any idea how long they typically take to answer? as I’d like to be able to play weekend league this weekend and need to redeem my points before tomorrow.&nb..
2:30 pm, June 5, 2020 Technical Issues
EA_Cade replied to Fut champs registration
Hi @s2u222,I'm showing you redeemed your points during the 24 hour grace period for FUT Champions access last weekend and played no games. -EA Cade
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Ingame Audio Channels
Hi @Teknosbeka,Thanks for the feedback, I'll see that it gets to the right teams. -EA Cade
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to My Account has been suspended
Hi @AJSNAS710,Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.We cannot assist with a banned account over AHQ. -EA Cade ..
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to How to Link PC Origin account with Playstation?
Hi @mibtehajkhan,Your FUT progress is locked to the platform it was earned on, it's not one team across all platforms. -EA Cade
2:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to Speed up lag - unplayable game
Hi @timdadum,Speed up lag is a packet loss issue, it's caused by the game attempting to send data to us or your opponent and not being able to get through. You can resolve this 90% of the time by DMZi..
2:00 pm, June 5, 2020 Technical Issues
zidane739 replied to Ping spikes, game is unplayable
EA really sux, EA is matching me only vs germans who have their own servers(90% of my matches are vs them)... They should move the servers into a country with better internet connection...
1:30 pm, June 5, 2020 Technical Issues
JoexDD replied to Got normal Carlos Tévez during LATAM TOTSSF
I also received tevez conmebol card on Monday night when it should have been his tots. I went into a live chat and they said I never packed him and I won’t receive his tots card. I have screenshots ..
1:30 pm, June 5, 2020 Technical Issues
COYS88 replied to SBC Ban/Bug
I am having this issue too on PS4 and tried everything
12:00 pm, June 5, 2020 Technical Issues
EA_Cade replied to SBC Ban/Bug
Hi @Roomonster,What system is this happening on? -EA Cade
12:00 pm, June 5, 2020 Technical Issues
COYS88 replied to SBC banned for 15 hours and counting
I am also having this issue
12:00 pm, June 5, 2020 Technical Issues
kianr58 replied to Fifa 20 won’t because my ea account in invalid
I'm the same. Been trying for 2 months to get this fixed and nothing works.the ea online help is garbage they are no help at all. I'm fed up now I been getting this game since fifa 97 but I thin..
11:30 am, June 5, 2020 Technical Issues
MReza6 replied to SBC banned for 15 hours and counting
Hi there, have the exact problem now... wonder why is it happening?
11:00 am, June 5, 2020 Technical Issues
supafunkyone replied to SBC banned for 15 hours and counting
Its working again now mysteriously. It had an error message saying something along the lines of 'there was an error connecting to the ea servers. please try again'. Following this it would boot me off..
11:00 am, June 5, 2020 Technical Issues
EA_Cade replied to SBC banned for 15 hours and counting
Hi @supafunkyone,As far as I'm aware, there is no such thing as an SBC ban. What happens when you attempt to submit an SBC? -EA Cade
11:00 am, June 5, 2020 Technical Issues
EA_Barry replied to Email unknow to log on EA, isn't mine.
@ClauD10SG If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more inf..
10:30 am, June 5, 2020 Technical Issues
EA_Barry replied to سوق الانتقالات في التطبيق مجمد
@iakolk At the moment the following languages are supported on Answers HQ: English Deutsch Español Français Русский форум Português Jezyk ..
8:00 am, June 5, 2020 Technical Issues
EA_Barry replied to Fifa 20 won't connect to ea server
@1L9E8E4 If you no longer have access to your email address, we can try to recover your account. Fill out our webform, and we’ll get back to you as soon as we can with more infor..
8:00 am, June 5, 2020 Technical Issues
mattrod1967 replied to Fifa 20 won't connect to ea server
Hello Im having the same problem right now it's telling me to sign in to an old account which It does not let me log into and now I can't even make a new account or something I don't know what to do?
8:00 am, June 5, 2020 Technical Issues
Baderamichal replied to Fifa 20 won't connect to ea server
I bought a game yesterday. I was able to log in to my old playstation account. However, when I turned on Fifa 20 automatically wants to log me in to some old EA Origin account with another old email t..
8:00 am, June 5, 2020 Technical Issues
mattrod1967 replied to I have a problem with my old EA Origin account - I can't play online
Hello Im having the same problem right now it's telling me to sign in to an old account which It does not let me log into and now I can't even make a new account or something I don't know what to do?
5:00 am, June 5, 2020 Technical Issues
Thu1ani replied to Fifa 20 case #61200148
It’s been 4 weeks since I got hacked and lost everything. Be prepared to wait buddy.
4:30 am, June 5, 2020 Technical Issues
areederr replied to Kicked out of game
The same thing is happening to me, I have tried the connectivity steps, but it is still happening
3:30 am, June 5, 2020 Technical Issues
tonyjtr7 replied to Not able to connect EA servers through FIFA20
I have the same exact problem. Please help
12:30 am, June 5, 2020 Technical Issues
ClauD10SG replied to Fifa 20 wrong email
@EA_Barry i have the same issue, the email I never saw it before, then there's nothing to recover.
11:00 pm, June 4, 2020 Technical Issues
justjusticeHD replied to Goal keeper moving out of goal
I've tried screen recording this on 3 separate occasions and every time my Xbox conveniently doesn't record this incident. So I'll just describe it the opponent is running at my keeper from an angle I..
11:00 pm, June 4, 2020 Technical Issues
EA_Cade replied to Goal keeper moving out of goal
@LadderThe1st Hey there. I'm not seeing any similar reports of this, is there any way you can get us a video of this happening? -EA Cade
11:00 pm, June 4, 2020 Technical Issues
