Hi @Barendarende,

If your game session is interrupted the game will determine based on several factors whether the game is recorded as a win, loss or if it's replayed as if it never happened. This process is entirely automated and we have no sway over its outcome I'm afraid.

As I'm not showing any issues at the moment on our side I would suggest taking a look at our Connection troubleshooting steps which you can find at https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ and If those steps don't resolve the issue please run the UO trace in these steps http://bit.ly/EA_UOTrace under "Test Your Connection" and post the results so we can determine the cause of the connection problem.