Hello @ljcw1201 

You can contact support with this problem: 

https://help.ea.com/en/help/faq/contact-ea-help/

1. Click Contact Us.
   • You can also click Contact Us at the top of any page on EA Help or at the bottom of this article.
2. Pick the game you need help with, or Origin if you need help with your account.
3. Pick the platform that you play on.
4. Choose the Topic you need help with.
5. Select your Issue.
6. Click Select contact option.
   • If you’re not already signed in to your EA Account, you can sign in here.

You’ll see a page with our recommended support options. Pick the one that works for you best and we’ll be ready to help.

*Depending on your location or network policies, telephone charges may apply. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider.

Regards.