Please contact an, EA Advisor, as they can check what is going on with your account,
Unfortunately we won't be able to help with, account issues from Answers HQ.

Contact support, for account problems.
https://help.ea.com/en/

or if you are on Twitter.
https://twitter.com/EAHelp.

or if you are on Facebook.
https://www.facebook.com/EAHelpHub

here you can get all the info about. Hacked, Account, banned,
https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
https://help.ea.com/en-in/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

If you lost access to your Account. look here,
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

for info on protect your account.
https://help.ea.com/en-sg/help/account/how-to-maintain-account-security/
https://help.ea.com/en-us/help/account/origin-login-verification-information/