@gyenizsegab 

Support is not currently available on Sundays, so that is possibly the reason you are seeing that message: 

We’ve temporarily changed our support hours to limit any risk to our employees who are in a region with an elevated risk of coronavirus.
New Hours: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday 
If you’re currently waiting for help, we will connect you to an advisor as soon as we can.