Thanks for your reply.

Wouldn't be easier for me and you to fix the problem instead of proceed with a (long in terms) refound?
I've linked my problem in the preivous message and in order to be sure I've tried that procedure on two different Xbox One and both of them have the same issue.
It means that is it not related to Xbox but to your game

Fifa 19 had the same issue with Profiles.
I really don't understand why don't you try to fix it. At least.

Waiting for your reply.
Thanks.