I 100% agree that the EA  support are unhelpful and do not provide any actual support for the issue. So, I can access the game, I have 300mb/s down and 160mb/s up, a wired connection and perfect internet throughout the house. I even reset the router (pointless waste of time). I followed all the logical instructions. I then went to a new computer, tried there. Same problem. I'd finish a game and would get "unable to connect to EA servers" and lose the contracts and that's the end of that. 

I tried a different router, I used my phone directly. Same problem. So, it is clearly not a problem that I am aware of at my end. The fact it occurs on two computers, two routers, but one account signals to me an EA issue. One they need to resolve. Luckily EU law makes them do this or they need to give a refund (if you bought the game within a certain period of time).

So, I am looking forward to that conversation at 8:00 UTC today. 

Time to move to PES I believe and my refund is going to make that happen.