Im 100% same boat im from au in melb in fact and ive called so many times and been on hold for like 1hr and a half finally get thru then they wanna transfer me then hold for another 30 mins then they hang up instead of taking the call thats happened twice... man did i wanna smash everything in sight. But yeah ive lost 4 WL games from drop outs last week and this recent one we had i lost 3 games to drop outs ive also got a extra 50 losses easily on my account from rival drop outs even when connecting to load fut i need to re do the attempt 2 to 3 times before it allows me to connect to ea servers... i only play fifa im not a hard cor gamer so i turf this game ill just turf my xbox... its so embarrassing that posts from ea are about pros etc instead of helping us the consumer about these drop outs... embarrassing i hear yous both loud n clear...