These advisors keep asking dumb questions about your console and what connection you use like the problem had anything to do with your console or your internet service provider. They have no clue. They just want to waste your time. I did all those * troubleshooting crap they told me to do and the game is still * up. Ever since the last update the game is *. Every time you finish a match it kicks you out. You lose coins, points, games, rewards, and they dont give a * about it.