Please contact an, EA Advisor, as they can check what is going on with your account,
Unfortunately we won't be able to help with, account issues from Answers HQ.

if you want to do a Report. on the person who did this.
https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/

If you lost access to your Account. look here,
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

How to help manage your account security and safety
https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

if you need help from support.

https://help.ea.com/en/

or if you are on Twitter.
https://twitter.com/EAHelp.

or if you are on Facebook.
https://www.facebook.com/EAHelpHub