Hi @aboibrahim0 

We can do nothing more on this forum it's a community of players, you do wait an answer from EA.

If you think  you are ban and this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.

Click here to Contact the ToS Team

Unfortunately we can't assist further with account bans on AHQ.

They are unfortunaly no other way. Withe Covid-19 answer can take little time.