I have just come across this too. I tried getting into the live chat but the waiting time was estimated at 800 minutes and there was 99+ people in the queue. If they were all tournament players, we’d get the problem fixed but i guarantee it’s just 12 year old FUT players who have either A) Blown all their coins on packs and got no one so they want to claim that they have been hacked or B) Can’t connect time EA servers. i can’t be bothered to queue because it will take soooo long and i’ve already gathered what the message from them is. COVID-19 has meant kids worldwide are off school so ea live chat will be aids lol. I tried deleting fifa and waited 2 hours for it to reinstall. nothing worked. ffs so annoying URGH