Hi,

I already created a topic but I re-post it here since I think we are having the same issue (Canada, very similar UoT reports , etc)

I have been experiencing online game freeze, awful lag and multiple DCs for the last two weeks. I already talked with 4 different EA support technician and had 2 Rogers (my ISP) technician at my place. These are some of the things that I have tried but it just gets worse each day (being said it was ok for couple of days in this period):

•  Restore licenses
• Database recreation
• initializing PS4
• re-installing fifa
• Adding opening port to the router
• Change my router
• upgrading my internet service to 500Gb/s (I get ~ 200Gb/s when I test it with online tools)
• UoT report (attached). One technician told me that the report is weird and I have to talk to talk to my ISP!! I talked to my ISP and they have no control over how I connect to different gaming company servers (basically the report doesn't mean anything to them)

I have been playing FIFA for the last two years  and was enjoying even with all general server and connection issues. Is it the time to give it up?

Let me know if anyone has any idea what's causing the issue. BTW, I live in Ottawa, Canada east coast.

Thanks,

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