Thanks for the reply, @torres199835.

Let's see if we can track this down. Would you mind trying some troubleshooting? 

• Please check to make sure your PS4's system software is up to date.
  
  
• Please try power-cycling your PS4. When power-cycling, please keep the console unplugged for 1-2 minutes.

Go ahead and give that a try, and let me know how it goes for you.

Arrenai 

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