Go to your credit card company and present them with your evidence that you're being unfairly denied what you paid for. But first, request EA to release all data they have on you, including transaction history. Then chargeback all your transactions for a full refund of the game, pack purchases and/or anything else. That's what I'm going to do if they don't check my case properly, as I did not coin distribute as they arrogantly accused me of. Disgusting company!!!!! They think they can defame me, nope!!!!