MichaelDK replied to Customer Service Chat
maybe this can help.
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
if you need help from support.
https://help.ea.com/en/
or if you are on Twitter.
https://twitter.com/EAHelp.
or if you are on Facebook.
https://www.facebook.com/EAHelpHub
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