Same issue here. I emailed ea and they said they cannot grant access ( so not sure why their FAQs ) say get in touch. I dont do any of the things they list as cheating or breaking the rules but the FAQs suggest that as the only reason for restricted access. 

I pre ordered and still cannot use the full suite of FUT. FAQ say measures in place to ensure a fair experience but how is this fair for us! So annoying! EA, can you help us?