Hey @dcs3000 ,

Sad to hear it. Maybe you could try these steps:

1) Troubleshooting connection problems: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

2) If you have ruled out all of the above possible causes of connection problems, I recommend that you follow the following instructions: https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/

3) RESULTS UOTRACE - If you see numbers other than 0% or 100% in the % Loss column, it means data is being lost at that point in your connection. If you see it in more than one place, or if the numbers are high, this is probably what’s causing your connection issues. Make a note of the hops where packet loss is happening, and contact your ISP to let them know about it