@pimpyamomma 

Check that your email address is correct using this info: 

https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/

If you need to change your email or reset your password (you should try resetting your password), check this link: 

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password

If you no longer have access to your email address, we can try to recover your account.

Fill out our webform, and we’ll get back to you as soon as we can with more information.

Webform: https://help.ea.com/account-recovery/web-form

Related Help article: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/

Thanks.