@EA_Aljo Hi there, i know im constantly resuming it. Thats because im being told form EAhelp on twitter among others that the only way to get some help is to start a live chat, i have been trying once a day to open up a live chat forcing me to resume my case but i just get the endless loading circle. Are you telling me if i open up a new case and do nothing more something will be done, or will nothing happen, and then when i ask why nothing is happening someone will tell me i need to start a live chat. ?

Thanks for the reply.