Mental, I have almost the same exact issue. Before he got the upgrade I didn't think I would use him, so I never opened a case. Yesterday, I opened a case and the EA rep was really helpful, while the specialist was NOT. I can upload my transcript. He told me that they can't find any evidence because that challenge is most likely archived. Either way this is BS. This card is insane, we both earned him, and typically EA is being insanely difficult and treating paying customers poorly. They systematically abuse the fan base, it's horrible.