I have the same problem and spoke to one of your reps on the online chat; they directed me to that form, which I filled in. I got an e-mail today saying they couldn't find or verify my account and there was nothign they could do! Two things:

1) I chatted to the rep and filled in the form from my EA account; so, how can you not see that I am able to access it?

2) The issue is not that I can log in to my EA account - I can, from my PC. The issue is that somehow my PSN account is linked to this musterious vx*****@10mail.org hacker account. All EA needs to do is unlink it and then let me relink it to my EA account; then when I hit the verification step in-game I can send the code to my e-mail address, not the hackers.

But, somehow you are not making this possible. And its not just me, many people onthe forums are expresing the same issue. And all the Community Managers do is direct us to fill in forms and put us in this infinite loop!