I’m afraid that’s not good enough.  You can do something. To be kicked out and four games taken away from us simply not good enough.  Your reply is nothing we can do well like I said it’s not good enough.  You can do something and I expect something.  I have spent over a thousand pounds again this year (check my account) and to be told well there nothing you can do is a disgrace.  If you can’t do something then pass me on to someone who can do something.  I will not let this drop and will make an official complaint if necessary 

I look forward to your reply.