Moskolonel replied to Why the hell the Xbox One version doesn't load our Personal Settings?! :(
Hi @Duromeco
All info about reund here:
https://help.ea.com/en-us/help/account/returns-and-cancellations/
Contact with assistance can take time but by insisting you will end up having it.
Good luck!
If we have answer to your question please accept solution, if you like a post please granted xp 
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