This is how the game downloaded for me. I have yet to play it because the EA server associates my account with a fake email address. EA have closed three of my cases so far and have asked the same question 3 times which I keep answering on the fourth. They deleted my comment on a previous thread of yet another player having the same problem. I should not have to prove anything if the game was hacked before I even purchased it or made an EA account! EA know all of this but hide behind a wall of silence. This is against the consumer rights act.

http://www.legislation.gov.uk/ukpga/2015/15/pdfs/ukpga_20150015_en.pdf