Account hacked now banned
I had an open case because my account was hacked and I got banned on the transfer market which wasn’t my fault. I got hacked and I’ve been wrongly now they have said that they won’t lift the ban because they have looked into it but this wasn’t my fault I don’t think this is really fair seeing as I didn’t do anything at all ? Is there a number I can ring to actually speak to someone to get this sorted.
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OMGItsEnvyyy replied to Account hacked now banned
I’ve updated everything I just think the ban isn’t fair because it isn’t my fault thanks for the help
12:30 pm, April 21, 2020 Technical Issues
Moskolonel replied to Account hacked now banned
Fo the ban, we can do nothing more on this forum it's a community of players.
If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.
Click here to Contact the ToS Team
For the hack account, if you think your account was hacked we can't make really something here.
Take a look on this link:
https://help.ea.com/en/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
if your account has been compromised then please speak with one EA member by phone or chat support advisers who will be able to advise you further.
Contact the live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
At the end, you can choose to receive a callback or begin a chat.
Good luck!
Unfortunately we can't assist further with account bans and hacked on AHQ.
They are unfortunaly no other way. Withe Covid-19 answer can take little time.
12:30 pm, April 21, 2020 Technical Issues
EA_Cade replied to Account hacked now banned
Hi @OMGItsEnvyyy,
Please follow these steps http://bit.ly/ContactAccountDisputes to have this issue addressed.
We cannot assist with a banned account over AHQ.
6:30 pm, April 21, 2020 Technical Issues
