Hi All,

Looking some advice, my son has lost access to his Fifa account, i have raised a a support case twice and each time it has not been resolved and the case closed even though it is not solved. I keep asking for what additional information I can provide to sort the issue and they just email me te paragraph below. Twice I have filled in the form with the information requested, I have also attached 8 attachments and each time I just get the same reply below.

Who can I contact or speak to to try and resolve this issue, my son updated his email address and cannot remember the original email address he used to to set the account up and I know this is an issue but someone must be able to offer us support to tryt and sort the issue out.

I even replied to the below email asking the question and got a copy of the same email back again.

So is there a phone number I can call or a different way to raise this issue to find out a solution.or someone somewhere. I have been at this since Friday and it is very frustrating.

This is the message I keep getting

Hey,

I’m Haider and I’m a Specialist with EA Help.

We weren’t able to verify the account using the information you shared with us.

For fraud and security purposes, to verify ownership of the account and give you access to it we need the information that you used to set it up the account. These tips will help you find the information we need:

Make sure you fill out every single field. Even if you don't know the answer to it, give us your best guess. This is more helpful than writing “N/A” or “I don’t know.”
Remember that the information you added to the account may not be consistent. For example — you created your account using 01-01-1980 as your date of birth. But your actual date of birth is 01-05-1980, so you may forget that you added the wrong date.
Use the IP address associated with your computer or console. Don’t use your mobile device to get the IP address, and use the link we provide you (whatsmyip.org, which is a safe and trusted site).
We’re closing this case for now. If you have more information to help us verify your account, reach out or create a new case.

Thank you,