zoecameron1977 replied to Hacked account

Someone logged into my account in traded in my 3 million coin team for a the April fools kit sbc it would be appreciated if u could reach out to me or show me a way of which I can retrieve back my team as spent a lot of time and money this year , thanks 

10:00 am, April 4, 2020 Technical Issues

willyz123 replied to Hacked account

55719278. All I get told is it’s in a q after 3weeks it should be anymore. 

5:30 pm, February 21, 2020 Technical Issues

thesneakywolf replied to Hacked account

Happened to me got hacked email got changed must’ve talked to about 17 different ea advisors and finally managed to get my account secured again. My account got put under investigation as i lost 1.4 mil coins and only received a reply now 4 weeks later saying that they can’t confirm any content loss and I won’t be compensated. How they cannot see that players were sold and coins disappearing i will never know.

11:30 pm, April 7, 2020 Technical Issues

ryanlaird replied to Hacked account

Has this been fixed yet I have same problem and am not sure how long it takes to fix problem

9:00 am, April 11, 2020 Technical Issues

limk93160 replied to Hacked account

Hello,

It's bee days I try to figure out a way to get my account back.

None of your service have helped on it : 

- no chat available (sometimes that ask me to wait for hours and nothing happen)

- no customer service available by phone

- no twitter feedbacks

...

I can check all your topics again but for an hacked account, it says that we need support service help.

But nobody seems available...

What can i do more ? 

Thanks,

Kévin

11:00 am, March 24, 2020 Technical Issues

frogkenny replied to Hacked account

Hi did anyone come back to you about this as the same thing has happened me

11:30 pm, April 1, 2020 Technical Issues

danilodzz replied to Hacked account

Hi @crispoolp 

that is exactly what I did & I had a terrible experience. They told me that my story was “fake” because the hacker used the exact same ip address I’m using to play. They just flagged out my account and I can’t do nothing.

10:30 pm, April 4, 2020 Technical Issues

crispoolp replied to Hacked account

Hello @danilodzz 

To contact EA ToS team please follow these steps: 

1. Visit https://help.ea.com/en/

2. Choose "Help with a game"

3. Choose FIFA 20

4. Go to the bottom of the page and select Contact Us

5. Choose your platform

6. Choose "Manage my account"

7. Choose "Hacked account"

Livechat contact option should be available for you here.

Happy Gaming!

9:30 am, April 4, 2020 Technical Issues

almasrimushroom replied to Hacked account

@Josh273165 They just disconnect from the chat and then sent me to someone who kept asking questions without giving me solutions

2:30 pm, June 29, 2020 Technical Issues

afcabarca10 replied to Hacked account

@willyz123 my case took 7 weeks and then they will accuse you of coin distribution, after 7 weeks waiting, i was pretty pissed off with them, so they told me i would have a answer in an hour. and yesss they accused me of things i did not even know it exist. so basically they let you wait for 3 weeks but they could resolve it in an hour. EAHELP will not help you. i am looking world wide how many cases EAhelp messed up, I can tell you 95% of the cases involved hacking, will never been resolved , it's easier to accuse someone of wrongdoing then resolve your problem and go after those hackers.. I reached out to a television station who is interested in investigate this.

3:30 pm, March 6, 2020 Technical Issues

Supra0108 replied to Hacked account

Did they help you already? They hacked me past saturday and sold my team that was worth 2.5 million...

9:30 am, April 13, 2020 Technical Issues

MichaelDK replied to Hacked account

we can not help you with.
account problems on the forums

if you want to do a Report. on the person who did this.
https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/

If you lost access to your Account. look here,
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

here you can get all the info about. Hacked, Account, banned,
https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

if you need help from support.
https://help.ea.com/en/

or if you are on Twitter.
https://twitter.com/EAHelp.

10:00 am, March 24, 2020 Technical Issues

MadRedPirahna replied to Hacked account

Hello @danilodzz 

To contact EA ToS team please follow these steps: 

1. Visit https://help.ea.com/en/

2. Choose "Help with a game"

3. Choose FIFA 20

4. Go to the bottom of the page and select Contact Us

5. Choose your platform

6. Choose "Manage my account"

7. Choose "Hacked account"

Livechat contact option should be available for you here.

Happy Gaming!

4:00 pm, April 28, 2020 Technical Issues

Josh273165 replied to Hacked account

@almasrimushroom Hey man could you be more specific on the "disconnection"?

2:30 pm, June 29, 2020 Technical Issues

IndigoJack16 replied to Hacked account

Hi,

If you think your account is hacked please go to the link below:

https://help.ea.com/en-tr/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

If your account is still compromised or you cannot enter to your account:

1. Head to https://help.ea.com/tr/contact-us/
2. Select Origin as the product
3. Select your platform
4. Select “Manage my account” as the topic
5. Select “Hacked account” as the issue.
6. Select one of the options to talk with EA

12:00 pm, December 17, 2019 Technical Issues

EA_Darko replied to Hacked account

Hey @matty31289 the best thing to do is to speak with one of our chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko

1:30 pm, April 16, 2020 Technical Issues

EA_Cade replied to Hacked account

Hi @smacca0769,

Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. 

10:30 pm, February 5, 2020 Technical Issues

Bogdanciolan replied to Hacked account

this just happened to me,so there ia no chance to get our stuff back,huh?

8:30 am, April 4, 2020 Technical Issues

Almasri_mushroom replied to Hacked account

@Josh273165 They just disconnect from the chat and then sent me to someone who kept asking questions without giving me solutions

5:00 pm, June 29, 2020 Technical Issues

07522142127 replied to Hacked account

@BionicLeejeans8 in my case 2 weeks - 1 mouth, now its happen again and the live chat are closed just by an email(((

8:30 am, April 27, 2020 Technical Issues