Waited 3 weeks for nothing?

Hello, 3 weeks ago my account got hacked and i lost my players, I immediately started talking with EA Advisor on Live Chat, he told me that he's able to give me 1425000 for all my missing claims. I was really happy, waited 2 weeks for my coins, didnt get them, waited another week and yesterday i got an email from EA Support saying that 362.000 coins were added to my account, firstly EA Advisor promised me that I'll get 1.425.000 coins, secondly I didnt even get those 362k coins!!! Yesterday before going to bed I had around 2.800.000 million coins, 362.000 coins were supposedly credited to my account at 2:49 am, woken up today and I didn't even have 3 million, what is going on EA?! Can someone finally help me please?

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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