I was avoiding writing this post,  BUT After I followed the assigned procedures to solve my problem ... what happened is unacceptable and incomprehensible

Chronology of events

November 17, 2019: I purchased FIFA 20. as reward for myself  after obtaining my PhD. Then  I  started building my ultimate team. Currently I am a playing in Division 10 and have not played any FUT championships yet I play for fun and joy. and I take my time to build my team

January 16, 2020:  I gained my first 2000 points required to participate in the FUT championship after a long wait. then I started selling the players that I had gained from the packages to have enough coins to build a strong and harmonious team to enter the championship.

January 18, 2020 : I received a sudden and shocking e-mail that I had been permanently banned from playing online and from any past current or future FIFA titles because I was involved in cheating in one or more online matches !!! Me ???. (keep in mind that it was the first email to receive with no previous warning)

On the same day I wrote to EA support by using steps mentioned in that link

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
 

I explained to them that it is impossible for me to have committed this violation and I do not already know how this cheating could be committed . absolutely there is a mistake!! I told them what happened prior to the ban to prove that I didn’t do any violation.

January 23: I received email from EA stated that: they did a full investigation of my account, confirmed that your account was actioned correctly, so they will not remove this sanction from your account (see attachment 1). (So they are now sure that I’m a cheater in online matches) keep that in mind also.

January 24: I contacted them again but this time in ARABIC. with more organized email which contains solid arguments. I insisted that I didn’t do anything wrong and this ban is absolutely wrong or mistaken. I asked them to tell me exactly when and how I did that cheating and If they are right why it is a permanent ban while other accused with cheating players are only getting 7 days ban. Why I didn’t get any warning emails because in the official website the permanent ban is issued when the violation is repeated or in case or extreme violation. And a lot of arguments supported with links from their official websites and forums.

January 30: I received this strange email from them which stated that they did a full investigation of my account and my violation is “distributing FUT coins” and they will not remove this sanction from your account!! (See attachment 2 Arabic & English) (now I’m not involved in cheating in online matches however they found that I’m a coins’ distributor .. !!!).

 
January 31: I contacted them again in ARABIC also with long and detailed information with all my transactions within the two days prior to the ban. I strongly denied that new charge. I asked them again to tell me how and when I did that coin distribution violation. And I confronted them again with the fact that if this violation was true, then this punishment is not the punishment imposed for such violations. Because they always ban the accused player from using the transfer market only and not a final ban on online play and all previous, current and future FIFA titles.

February 3: I received an email from them stated that: they did a full investigation into my account and they found that the action taken regarding your account is true, and they are not be able to provide any details regarding internal procedures. !!!! (See attachments 3 Arabic and English). ( well, 10 days ago they were sure that I involved in cheating in online matches But then it turns out that they are not sure about what my violation is(

Conclusion:

1. I didn't commit any violation during my matches, buying, selling, or any other aspect of the game.
2. There is a conflict and a difference between EA help emails sent to me, as they each time accuse me of a different accusation, which confirms that there is a mistake.
3. They have never clarified how and when the violations they claim I committed have occurred
4. I have never been illuminated, warned, or suspended before, and suddenly permanent ban form all previous, current and future versions of the game.
5. The penalty imposed is much greater than the level of charges attributed to me, if they are true,
6. I have a modest record in the game and I have a loss rate of approximately 40% and I play only for fun, and I am not a cheater, nor a coin trader or distributor.
7. I bought this game with real money and no one has the right to take my account from me with unjust claims and without providing justification and clarification of the charges attributed.
8. I will not stop demanding my account online access back I know my rights, and I believe that there is someone who will help me eventually.

I hope to find someone who can help me. I will update if there is any new

Sorry for that long topic, but all the facts had to be told.

Origin ID : SAQQA-EGY

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