Banned from transfer market after account got hacked

Hi I was banned from the transfer market after my account got hacked and you guys resolved the issue for me through the help but now when I put a case in for it, I keep getting the email to schedule a call back and when I go to click to schedule a call no option shows up to schedule a call? Please help

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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