Bought fifa 20 ultimate edition and havent receive my packs or any content with

I came to realise that I bought the ultimate edition pack for 89.99. Unfortunately I never received my packs or any content  as promised. I forgot all about it but during this quarantine I did some research and notice it now. Can anyone from the EA team help me out. 

Posted in Technical Issues

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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