My 7 year old is autistic and as a calming mechanism he presses buttons on my xbox controller. He does have a spare controller to use. I did have fifa on ultimate team. Basically he has clicked away on my account and lost some players. Ea chat say that they can see the sbc has been done and that players used. But wont do nothing about it. WHY . I have been and am a FUT FOUNDER and never had any problems previous. 1 Accident/mistake and wont help. Quick enough to take money for game and FIFA POINTS but never want to help when asked .

please can someone resolve this issue. I have mental health issues myself and am on several forms of medication. Fifa is a release for me as i enjoy the game so much. When i am on FIFA all my worries and problems disappear for a few hours. I do spend money on this game and this now makes me feel terrible as a person and angry inside. I hope someone can help me please please.

thank you