Problems connecting XBox account to EA

My son's EA account connects fine with our PS4 and I can login on the pc side with no problems.  We just got an Xbox One and I'd like for him to be able to play NHL and FIFA, but it won't let him.  The only message I get it "Unable to process this request at this time.".  No other information is available.

 

I've opened up everything on the Xbox side.  There has to be something on the Xbox side that isn't right, because like I said above his EA account links fine on PS4, but I don't know which setting is the problem.  Any help is appreciated.

Posted in Technical Issues

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Fifa 20
Enjoy more control over the Decisive Moments that determine the outcome of every match in FIFA 20. FIFA 20 is an upcoming football simulation video game published by Electronic Arts as part of the FIFA series. It is the 27th installment in the FIFA series, and is set to be released on 27 September 2019 for Microsoft Windows, PlayStation 4, Xbox One, and Nintendo Switch.
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