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Coins lost due to visual glitch

I lost coins after I sniped a player for 450 coins only to be charged 10k. The EA advisors sent me here as they said you could help me get it refunded. Can anybody help me?

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https://answers.ea.com//t5/user/viewprofilepage/user-id/21399321

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https://answers.ea.com//t5/Technical-Issues/Coins-lost-due-to-visual-glitch/td-p/8496179

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