View sold a rttf Sancho for 270k but never get my coins

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sold a rttf Sancho for 270k but never get my coins

I sold a rttf Sancho for 270k but never get my coins back. I contact EA help service and the guy told me that I've bought a bunch of players which I did not, and he insisted that I did buy them. What should I do? Why is this game so broken?? Could some one help me?

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https://answers.ea.com//t5/Technical-Issues/sold-a-rttf-Sancho-for-270k-but-never-get-my-coins/td-p/8473083

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