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I had a player removed

I had a normal version Kante and he was removed from my account and I contacted EA help and they claim that I have sold him, however no coins were deposited into my account. Is there a way I can further look into this ?

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https://answers.ea.com//t5/user/viewprofilepage/user-id/29811120

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https://answers.ea.com//t5/Technical-Issues/I-had-a-player-removed/td-p/8635519

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